FAQ |
We supply full (long form) official certified birth, marriage and death certificates registered in England and Wales.
The General Register Office allocates a reference to every event of birth, marriage or death registered in England and Wales. This relates to the year, quarter, and district that the entry was registered in. By giving the office this index reference it allows them to quickly identify the correct entry. This reference is only of use to the General Register Office and not to local registration offices who have their own system.
Under UK legislation, birth, marriage and death certificates are designated as 'public records', and as such anyone can request a duplicate certificate to be produced. The only caveat to this is that for births that occurred within the past 50 years, the full details are required to be provided (which includes full date of birth, and parents' names including the mother's maiden name). This is to protect against identity fraud.
If an application is unsuccessful, we will make a full refund directly to your credit / debit card account
Due to the personalisation of this service we can not cancel or amend an order once it has been placed
Orders to the UK:
Orders to non-UK countries:
Applications made after 1pm Monday to Friday will be treated as the next day's business. This includes the express service. Applications may be made at the weekend or on a bank holiday but will not be processed until the next working day.
Our digital service provides a copy of your certificate via email to the email address you provide us with when you order your certificate, whilst you wait for the original to arrive in the post. Please note that we will always send the original as well as the email. The digital copy of the certificate will be emailed to you within 24 hours of the original certificate being posted.
Please note that the certificate will be ready according to delivery service speed you have chosen and cannot be emailed beforehand. This is up to working days for Standard and up to working days for Express.
A digital copy of the certificate will be securely retained for a period of three months from the date that it is emailed to you.
After three months, the digital copy of the certificate will be permanently deleted and we will no longer be able to email you a copy.We will provide an additional copy of the certificate within three months of emailing it to you only in the event that the original email is not received.
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If you have any questions then don't hesitate to call us on
0345 688 51140900 - 1700 UK GMT
Many ways to pay
We accept these forms of payment