FAQ |

FAQs

What certificates can I order ?

We supply full (long form) official certified birth, marriage and death certificates registered in England and Wales.

What is a GRO index reference, and where can I find it?

The General Register Office allocates a reference to every event of birth, marriage or death registered in England and Wales. This relates to the year, quarter, and district that the entry was registered in. By giving the office this index reference it allows them to quickly identify the correct entry. This reference is only of use to the General Register Office and not to local registration offices who have their own system.

What information will I see on a certificate?

The details contained on a full birth certificate include:

The details contained on a marriage certificate include:

The details contained on a death certificate include:

The certificate is not mine. Can I still order it?

Under UK legislation, birth, marriage and death certificates are designated as 'public records', and as such anyone can request a duplicate certificate to be produced. The only caveat to this is that for births that occurred within the past 50 years, the full details are required to be provided (which includes full date of birth, and parents' names including the mother's maiden name). This is to protect against identity fraud.

How will I receive a refund if my application is unsuccessful?

If an application is unsuccessful, we will make a full refund directly to your credit / debit card account

Can I cancel or amend my order once I've made it?

Due to the personalisation of this service we can not cancel or amend an order once it has been placed

When will my certificate(s) be despatched?

Orders to the UK:

Orders to non-UK countries:

Applications made after 1pm Monday to Friday will be treated as the next day's business. This includes the express service. Applications may be made at the weekend or on a bank holiday but will not be processed until the next working day.

Certificate - Digital copy

Our digital service provides a copy of your certificate via email to the email address you provide us with when you order your certificate, whilst you wait for the original to arrive in the post. Please note that we will always send the original as well as the email. The digital copy of the certificate will be emailed to you within 24 hours of the original certificate being posted.

Please note that the certificate will be ready according to delivery service speed you have chosen and cannot be emailed beforehand. This is up to working days for Standard and up to working days for Express.

A digital copy of the certificate will be securely retained for a period of three months from the date that it is emailed to you.

After three months, the digital copy of the certificate will be permanently deleted and we will no longer be able to email you a copy.

We will provide an additional copy of the certificate within three months of emailing it to you only in the event that the original email is not received.

Secure Trading

Shop with us with confidence and peace of mind

If you have any questions then don't hesitate to call us on

0345 688 5114

0900 - 1800 UK GMT

Many ways to pay

We accept these forms of payment
Methods of payment