Customer Service

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Contact Us

By Phone

0345 688 5114
Hours 0900 - 1800
Monday - Friday

By Post

Ancestry Shop
PO Box 150
Sandbach
Cheshire
CW11 3WB

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Dispatch/Delivery

Unless otherwise stated, the following delivery times and costs will occur:

Within the UK
Delivery Method: Delivery Cost: Delivery Time:
UK Standard Delivery GBP £4.95 (€7.43) 5 working days
UK Express Delivery GBP £5.95 (€8.93) 2 working days (For orders placed before noon)

Delivery timescales are from the date of despatch, not the date the order is placed.

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Order Tracking

Please contact or email our customer services department to track your order.

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Payment Options

We accept Visa, MasterCard, Delta, Solo, UK Maestro cards as payment.

Visa, Mastercard, Delta, Solo, Maestro, Visa Electron

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VAT

The Value Added Tax is included in the price of the goods.

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Returns

It is important to us that you are satisfied with your Ancestry Shop experience. If you are not completely satisfied with our goods you have the right to cancel your order up to 21 days after receipt of your product and receive a full order refund or exchange. Details of your right to cancel the contract, returns and refunds can be found here.

If you would like to return an item please contact us on 0345 688 5114 or email service@ancestryshop.co.uk or fill in and return to us this form. We will provide you with a return authorisation which will speed up your return and refund process. To process a return, please follow the steps below:

  • 1. Complete downloaded form and / or the return section on your order's packing slip
  • 2. Secure merchandise in original packaging if available and enclose the return form
  • 3. Return merchandise in "as new" condition by pre-paid mail

We will make all refunds to the card used for payment as soon as possible within 14 days of the date of cancellation. This "Returns and refunds" policy does not take away any rights you may have under consumer law.

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